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1. Who owns this data and what do we gather?  
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Texas Legal Services Center is the owner and processor of the data you provide us through your usage of the Virtual Court Kiosks. The following types of data we collect from you may include but are not limited to: your application usage, including usage of any accessibility applications;  website history; terms searched; and titles of documents, including legal forms used. In extreme cases in order to troubleshoot any technical issues or performance interruptions on the Virtual Court Kiosks, we may also record screen interactions or take screenshots of usage activity on the Virtual Court Kiosks.

By using this kiosk, you give your consent for us to provide your data to third-party vendors and collaborators such as Teramind, DeepFreeze Faronics, and A2J Tech that help us provide you with the Virtual Court Kiosks services, such as for data storage and hosting, customer support, to enable features and integrations in the kiosk experience such as surveys and language translation, to gain insights into how and how frequently the kiosk is used and how to improve the kiosk usage experience, as well as is necessary to comply with applicable law and regulations in the area where the kiosk is hosted to protect the rights, privacy, safety, or property of you, us, or others. This shared data may include but is not limited to any of the types of data listed above. Each of the third-party tools, vendors, partners, and collaborators have their own privacy policies, which may differ from our policy. We are not responsible for their collection policies and procedures, some of which you can find here:
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Teramind
DeepFreeze Faronics

2. What do we not gather?
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The Virtual Court Kiosks does not track usernames or passwords. Any data collected is intended to be anonymized and is based on sessions, meaning individual users are not identified in the data. While we take steps to keep all data anonymous, i.e., we do not ask for your name or any other personal information to identify you as a user of the Virtual Court Kiosks, it is possible to glean some of those details through your usage of the kiosk to access publicly accessible pages, such as accessing social media profiles or other personal pages.

Should you have further questions or comments about this policy or if you want to know more about how Texas Legal Services Center  collects and uses your information, your choices and rights regarding such use, please contact us at kiosks@tlsc.org.

Privacy Policy

‍At Texas Legal Services Center, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the ways in which we track and use data as part of our Virtual Court Kiosks system. Please read it carefully to understand our practices regarding the collection, use, and disclosure of your data.

‍Data Collection and Tracking Tools

‍As part of our Virtual Court Kiosks services, Texas Legal Services Center uses third-party tools to track your interactions with the kiosk. These tools include, but are not limited to, Google Analytics and Plausible. Each of these tools is governed by its own Terms of Service and Privacy Policy, which may differ from our own. You can find the relevant privacy policies and terms for these tools at the following links:

‍Plausible
Google Analytics

Data Usage

‍While we do not use or share personal information, it is possible that some personal data may be collected or tracked as part of our kiosk monitoring. This data is used strictly to ensure that the usage of the kiosk is appropriate and in line with its intended purpose. The information collected helps us ensure optimal operation and security of the kiosk.

‍Suggestions for Kiosk Usage

‍We encourage users to only use the Virtual Court Kiosks for the approved purposes. We recommend that users refrain from accessing unrelated platforms, websites, or services while using the kiosk. Doing so minimizes the risk of unintended personal information being tracked.

‍Tracking Limitations

‍The Virtual Court Kiosks does not track usernames or passwords. However, it is possible that some usage data may reveal interactions with publicly accessible pages, such as social media profiles or other personal pages. Any data collected is intended to be anonymized and is based on sessions, meaning individual users are not identified in the data.

‍Anonymization of Data

‍We take steps to ensure that any data collected is anonymized and cannot be directly linked to any individual user. This helps protect your privacy while allowing us to monitor the usage of the kiosk for security and operational purposes.

‍Information We Collect

‍We collect anonymized information about how people use our website and through tracking tools. The word “anonymized” means that the information can not be identified with a specific person. We take steps to maintain and monitor the anonymized data to ensure it remains unidentifiable. 

‍How We Use Information That We Collect

‍We use information that we collect to evaluate trends, improve our website, and the Virtual Court Kiosks experience.

‍Links To Other Websites

‍Our website provides links to many other websites. We are not responsible for the content or privacy practices of other websites. Please read the privacy policy of those third-party websites before providing any personal information. ‍